This page explains how to request deletion of your Edutele account and the personal data associated with it. It is published by Edutele Agency SMC Limited, operator of the Edutele Access identity, authorisation and redemption service.
Send a deletion request by any of the following channels:
In your request, please include:
We may need to verify your identity before acting on the request. We will not act on requests from third parties who cannot demonstrate authority to act for the account holder.
On verified request, we delete:
Some records must be kept even after account deletion, to meet legal, tax, and audit obligations. These are retained securely, for the legally required period only, and are not used for any other purpose.
| Record | Reason | Retention |
|---|---|---|
| Redemption and membership transaction records | Tax and record-keeping obligations under Ugandan law | Up to 7 years, then deleted |
| Fraud and abuse investigation records (if applicable) | Protecting other users and the service | Up to 7 years, then deleted |
| Anonymised aggregate statistics | Service planning; no longer identifies you | Indefinite |
Where records must be retained, we strip them of directly identifying fields wherever this is consistent with the legal obligation, so the remaining data cannot be used to re-identify you.
We acknowledge deletion requests within 5 business days and complete verified deletions within 30 days of receiving the request. If a request is more complex, we will tell you and give a revised timeline.
Once your account is deleted, you will no longer be able to sign in to the Edutele Access or Edutele AP apps. Any Access Card or Access Band linked to the account will be deactivated. Unused membership allocations are forfeited on deletion and are not refundable, unless the account is being deleted because of a service failure on our part.
Edutele Agency SMC Limited
Email: eduteleagency@gmail.com
Privacy policy: https://eduteleaccess.com/privacy
Website: https://eduteleaccess.com